Frequently Asked Questions

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• How and when can I place my order?

  • All orders must be placed between January 4th and February 6th.  You can place your order online or by mail using the paper form.  If ordering by mail, fill out your order form neatly, including item numbers, and don't forget to designate your pickup site.  Mail order form with payment.  Orders must be postmarked by February 6th.  No late orders will be accepted.​

• When and where do I pick up my order?​

  • You can pick up your order at one of our pick up sites across Massachusetts, Connecticut, and Rhode Island.  Find more information about our sites and pick up dates here.​

• Is there a minimum order I need to make?​

  • No, that's what's so great about the bulk order.  You can order as few or as many items as you like and still benefit from the low costs and coordinated pick up locations.​

• Are there any discounts available?

  • All Bulk Order customers receive a volume discount, applied automatically in your cart: 2% over $500, 3% over $1000, 4% over $2500. Slings do not apply as they are already in a discounted quality and require drop shipping.

  • Members can apply an additional 10% discount using the code that pops up on the Bulk Order homepage. Please email bulkorder@nofamass.org if you don't see it, and sign up for membership here.

• What are my payment options?​

  • You can pay online or by check or money order.  All checks must be post-marked by February 6th.  Please expect a 2 week processing time.  ​

• Can I get a paper copy of the bulk order catalogue?​

  • Certainly!  You can access a PDF here to print, or email for help with online ordering at bulkorder@nofamass.org.​ If needed we can take your order over the phone at 413-561-0182 - please schedule by email if possible.​

• Can I order seedlings? 

  • Seedlings are available directly through certified-organic farms this year. Find a list here.

• What do I pay for shipping?​

  • A big advantage of the bulk order is that we're able to keep prices on great products fairly affordable through working directly with suppliers and coordinating drop off sites.  With the exception of compost slings, all shipping costs are reflected in the price of each item - there are no additional shipping fees.​

• Why are some items taxed?​

  • If you are picking up your items at a Massachusetts site, you must pay a 6.25% sales tax with the letter T at the end of SKU numbers (taxable items). You can claim exempt status if your business is not-for profit (include copies of forms ST-5 and ST-2), or if you are a commercial farm (include a copy of Form ST-12, downloadable from www.mass.gov/dor).  Email forms to bulkorder@nofamass.org or mail with your order form and payment.  Sales tax will be charged unless exempt status documentation accompanies the order form.